Privacy Policy

Introduction

Fido Services, LLC ("Fido," "we," "us," or "our") operates the platform at service.getfido.com. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

• Account information: name, email address, and profile picture.
• Service information: property addresses, contact details, service request descriptions, and scheduling preferences.
• Usage data: login timestamps and feature usage patterns.

Google Account Data

When you sign in with Google, we access only your name, profile picture, and email address. This information is used solely for authentication and account identification purposes.

We do not access your Google contacts, calendar, drive, or any other Google services. We do not share your Google account data with third parties.

How We Use Your Information

• Provide and maintain our services
• Process and manage service requests
• Communicate with you about your account and service updates
• Send operational notifications (e.g., ticket status changes, scheduling updates)
• Ensure platform security and prevent unauthorized access

Information Sharing

We do not sell your personal information. We may share information in the following limited circumstances:

• Assigned service vendors: limited to the information necessary to fulfill your service request (e.g., service address, access instructions).
• Platform service providers: third-party services that help us operate the platform (e.g., hosting, email delivery).
• Legal requirements: when required by law, regulation, or legal process.

Data Security

We protect your data using TLS/SSL encryption for all data in transit and rely on Supabase's enterprise-grade authentication infrastructure for identity management and session security.

Data Retention

Your account information is retained while your account is active. Service request data is kept for operational and record-keeping purposes. You may request deletion of your data at any time by contacting us.

Your Rights

• Request access to, correction of, or deletion of your personal data
• Revoke Google account access at any time through your Google Account settings

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Fido Services, LLC — contact@getfido.com